Twelve hours later, we put the site back up—but left the sitemap visible, a breadcrumb trail for the code-savvy to uncover a hidden apology, adding yet another layer of mystery. Then, after 72 hours of waiting, clicking through a hundred agonizing slides, the apology finally revealed itself—but only after fans pre-saved the track.
We broke every rule of good UX design, and the result? Viral hype, maximum engagement, and a campaign that was just as disruptive as KSI himself. Bet the Webby Awards love us.